02632cim a2200409 i 4500 2520855744 TxAuBib 20240826120000.0 r 250812s2002||||||||||||||||||||||||eng|u 9781639291168 sound recording : hoopla Audio Book 1639291164 sound recording : hoopla Audio Book MWT14341766 Midwest rda TxAuBib rda Patterson, Kerry, 1946-, author. Crucial Conversations [Hoopla] / Joseph Grenny, Ron McMillan, Al Switzler and Kerry Patterson. Unabridged. [United States : McGraw Hill-Ascent Audio, 2002. Made available through hoopla. 1 online resource (1 audio file (4hr., 17 min.)) : digital. spw rdacontent c rdamedia cr rdacarrier Instant title available through hoopla. Read by Anna Fields. The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. Mode of access: World Wide Web. Hoopla Audiobook. Self-help. Self-help publications. Grenny, Joseph, author. McMillan, Ron, author. Switzler, Al, author. Fields, Anna, reader. hoopla digital. https://www.hoopladigital.com/title/14322618?utm_source=MARC&Lid=hh2017 https://d2snwnmzyr8jue.cloudfront.net/mha_9781639291168_180.jpeg Cover image