03046cim a2200469 i 4500 2521023039 TxAuBib 20240826120000.0 r 250812s2021||||||||||||||||||||||||eng|u 9781638411215 sound recording : hoopla Audio Book 1638411212 sound recording : hoopla Audio Book MWT14621086 Midwest rda TxAuBib rda Grenny, Joseph, author. Crucial Conversations [Hoopla] / Joseph Grenny, Kerry Patterson, Al Switzler and Ron McMillan. Unabridged. [United States : McGraw Hill-Ascent Audio, 2021. Made available through hoopla. 1 online resource (1 audio file (7hr., 45 min.)) : digital. spw rdacontent c rdamedia cr rdacarrier Instant title available through hoopla. Read by Emily Gregory, Joseph Grenny. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: respond when someone initiates a Crucial Conversation with you; identify and address the lag time between identifying a problem and discussing it; and communicate more effectively across digital mediums. When stakes are high and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again. Mode of access: World Wide Web. Hoopla Audiobook. Business. Communication in management. Communication in organizations. Interpersonal communication. Interpersonal confrontation. Interpersonal relations. Training. Patterson, Kerry, 1946-, author. McMillan, Ron, author. Switzler, Al, author. Gregory, Emily, reader. hoopla digital. https://www.hoopladigital.com/title/14621001?utm_source=MARC&Lid=hh2017 https://d2snwnmzyr8jue.cloudfront.net/mha_9781638411215_180.jpeg Cover image